Refund policy

Return & Refund Policy

At Freedom Fulfillment, we are committed to your satisfaction. Please read our return and refund policy carefully before making a purchase.

Eligible Returns & Refunds

We accept returns and issue refunds only in the following cases:

• Item arrived damaged or defective
• Wrong item was delivered
• Item does not match the product description

How to Request a Return or Refund

Contact us within 7 days of delivery at support@freedomffgroup.com with:

• Your order number
• Clear photos showing the damage, defect, or incorrect item

Once your request is reviewed and approved, we will offer either:

• A full refund to your original payment method, or
• A replacement item shipped at no additional cost

Non-Eligible Returns

We do not accept returns or issue refunds for:

• Change of mind or buyer's remorse
• Incorrect size selected by the customer
• Items that have been worn, washed, or altered
• Sale items or gift cards

All sales are final except in cases of damage, defect, or fulfillment error.

Return Shipping

For approved returns, return shipping costs are covered by Freedom Fulfillment. Items sent back without prior approval will not be accepted.

Refund Processing

Once your return is received and inspected, you will be notified by email. Approved refunds are processed within 5–10 business days to your original payment method. If more than 15 business days have passed since approval, please contact us at support@freedomffgroup.com.

Contact Us

📧 support@freedomffgroup.com 🌐 freedomffgroup.com